At Mahrangi, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange according to the terms below.

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1. Return Eligibility

You may request a return within 07 days of receiving your order.

To qualify for a return:

• The item must be unused and unworn
• The item must be in original condition
• The item must include original tags and packaging
• Proof of purchase is required

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2. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Customized or personalized products
• Items damaged due to misuse or improper care

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3. Exchange Policy

If you need a different size or color, you may request an exchange (subject to stock availability).

If the requested item is unavailable, a refund or store credit may be issued.

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4. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

Processing time may vary depending on your payment provider.

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5. Return Shipping

Customers are responsible for return shipping costs unless:

• The product is defective
• The wrong item was delivered

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

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6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item.

We will arrange a replacement or refund.

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7. Contact Us

For return or refund requests, please contact our support team:

Email: support@mahrangi.com
Website: www.mahrangi.com