Shipping Policy
At Mahrangi, we are committed to delivering your orders quickly and securely. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Public holidays
If there is a high volume of orders or unexpected delays, processing times may be slightly extended. Customers will be notified via email if there is a significant delay.
2. Shipping Locations
Mahrangi currently ships to:
- Australia (Domestic Shipping)
Shipping availability may vary depending on delivery partners and local regulations.
3. Estimated Delivery Time
Delivery time depends on your location and the shipping method selected at checkout.
Estimated delivery times:
- Standard Shipping (Australia): 3–7 business days
Please note that these are estimated delivery times and may vary due to courier delays, customs processing, or external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight
- Selected shipping method
Occasionally, Mahrangi may offer free shipping promotions, which will be clearly mentioned on the website.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track your order through the courier’s tracking system using the provided tracking link.
6. Customs, Duties, and Taxes
For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If incorrect or incomplete information is provided:
- Delivery delays may occur
- Additional shipping charges may apply
Mahrangi is not responsible for orders delivered to incorrectly provided addresses.
8. Lost or Delayed Packages
If your order appears to be lost or significantly delayed, please contact our support team.
We will work with the shipping carrier to resolve the issue as quickly as possible.
9. Contact Us
For shipping-related inquiries, please contact us:
Email: support@mahrangi.com
Website: www.mahrangi.com